FAQs


How much do you charge?

Details of charges and hourly rates can be found here on the charges page.


Do you support Apple computers?

Yes.


What payment methods do you accept?

Cash, bank transfer, and credit or debit card. thetechangel.com no longer accepts cheque payments.


Do I have to pay for my appointment in advance?

No. You will be invoiced after your appointment, with an allocated time to settle the amount due.


Do you have a no fix no fee policy?

Sadly not. Technology is moving at a great pace these days, and whilst some bits of kit maybe simple to use they are rather sophisticated. Therefore thetechangel.com cannot accept responsibility for either software or hardware being faulty or beyond repair, regardless of how much time is used attempting to fix it.


Do you charge VAT?

No.


Are you available at weekends?

Yes. This must be booked in advance and is subject to availability. Different billing rates apply. Please make contact for further details.


How can I contact you?

You can contact me by clicking here, even if your e-mail is not working. Just supply a contact telephone number in your message.


What are your hours of business in the week?

My hours of business are Monday to Friday, 10 am to 6 pm.


I have not received a booking confirmation having booked online, what should I do?

Contact me directly. Details can be found by clicking here.


I am outside of the coverage area, can you still offer support?

No. If you outside of the coverage area then I cannot offer you support. Exemptions are available for bigger jobs.


Can I purchase peripherals, computers and accessories for my PC through you?

Absolutely. Please make contact directly for further details on what you wish to order.


Do you have call-out fees?

No. I do not have any call-out fees. Just my travel expenses. If you live outside of the shown coverage area a fee
of £75 (an hour’s travel fee each way) will be charged automatically, then the time I spend with you.


Do I come to you, or you come to me?

I always come to you.


I would like to consult you on something or get you to pitch for business, will you charge me?

thetechangel.com is always happy to discuss things with other businesses and individuals, however if you wish to meet face to face, or have a long consultation over the phone, then this will be deemed as regular billable time.