Frequently Asked Questions
Do you support Apple Macs?Yes, a majority of issues are now able to be dealt with by thetechangel.com Please make contact for further details. What payment methods do you accept?Cash, cheque, credit or debit card, or bank transfer. Details are available on request. Do I have to pay for my appointment in advance?No. You will be invoiced after your appointment, with an allocated time to settle the amount due. Do you charge VAT?No. Are you available at weekends?Yes. Only for work on Saturday afternoons and this must be booked in advance. Different billing rates apply. Please make contact for further details. How can I contact you?You can contact me by clicking here, even if your e-mail is not working. Just supply a contact telephone number in your message. What are your hours of business?My hours of business are Monday to Friday, 10 am to 6 pm. I have not received a booking confirmation, what should I do?Contact me directly. Details can be found by clicking here. I am outside of the coverage area, can you still offer support?No. If you outside of the coverage area then I cannot offer you support. Exemptions are available for bigger jobs. Can I purchase peripherals, computers and accessories for my PC through you?Absolutely. Please make contact directly for further details on what you wish to order. Do you have callout fees?No. I do not have any callout fees. Just my travel expenses. If you live outside of the shown coverage area a fee of £65 (an hour's travel fee each way) will be charged automatically, then the time I spend with you. Do I come to you, or you come to me?I come to you. I would like to consult you on something or get you to pitch for business, will you charge me?thetechangel.com is always happy to discuss business with other businesses and individuals, however if you wish to meet face to face, or have a long consultation, then this will be deemed as regular billable time. |
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