A few weeks back I had the most irritating issue on my PC (yes thetechangel.com does have technical problems too!).
Every time I turned on the PC I would get an error telling me that Windows Media Player Network Sharing Service had crashed and that a report was being sent to Microsoft (nothing wrong with that) and that it would keep an ear open for any fixes. The crash would then happen repeatedly over the course of the day and needless to say it was irritating to be interrupted by the crash / error report every 20 minutes.
The other really irritatingly thing was that my XBox was not able to see my desktop PC or would class it as an ‘Unknown’ PC on the network. This meant that I could not stream any media of the desktop to the XBox.
Sadly after a week of putting-up with it and not fix from Microsoft I got to problem solving it.
The first suspects was a faulty Windows Update or the major software upgrade for the Xbox released earlier in the year. Neither of the two proved to be the case despite resetting the Xbox as well as my desktop PC. The error message (at the bottom of this article) did not prove helpful at all.
Then, after much experimenting I discovered that it was a DRM related issue causing the crash. What needs to be done is so simple.
- Naviagte your way to your C drive > ProgramData > Microsoft > Windows> DRM, or just copy this address into the address bar in explorer: C:ProgramDataMicrosoftWindowsDRM
- Choose Tools in the top-left of the window > Folder Options
- Select the ‘View’ tab
- From the list of options choose ‘Show Hidden Files and Folders’
- Uncheck the box ‘Hide Protected Operating system files’ and click OK
- The view will then refresh to reveal all the files in the DRM folder, if not just press F5 on your keyboard
- Select all the files and delete them to the recycle bin
- Now enable sharing in Media player
That should solve it. Remember, it’s best to re-hide protected operating system files so re-enable that option (steps 2 – 6)
- Problem signature
- Problem Event Name: APPCRASH
- Application Name: wmpnetwk.exe
- Application Version: 11.0.6001.7000
- Application Timestamp: 47919370
- Fault Module Name: Indiv01.key
- Fault Module Version: 11.0.6000.6324
- Fault Module Timestamp: 47e5256c
- Exception Code: c0000005
- Exception Offset: 00119120
- OS Version: 6.0.6001.2.1.0.256.1
- Locale ID: 2057
- Additional Information 1: 375c
- Additional Information 2: b609c209d0d5efeb3cfcb425b7f84343
- Additional Information 3: 375c
- Additional Information 4: b609c209d0d5efeb3cfcb425b7f84343
- Extra information about the problem
- Bucket ID: 1146419252