Comments on: How to troubleshoot a Sky+ HD Box (reset and upgrade) http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/ Shaping your digital world™ Sun, 20 May 2012 11:47:13 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jag lover http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-8686 Jag lover Sun, 20 May 2012 11:47:13 +0000 http://thetechangel.com/blog/?p=979#comment-8686 Hi, my sky +hd box had a funny five minutes a few days ago and now the magic eyes in the other rooms don't work. The lights are on on them and there is still a picture but none of the remotes work them, help please!!! Hi, my sky +hd box had a funny five minutes a few days ago and now the magic eyes in the other rooms don’t work. The lights are on on them and there is still a picture but none of the remotes work them, help please!!!

]]> By: Certy http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-7974 Certy Wed, 15 Feb 2012 17:38:37 +0000 http://thetechangel.com/blog/?p=979#comment-7974 Thanks man! I did work it out eventually - I have the same the problem as Simon in statement 76 although when following the instructions Settings aoption 4 the remote takes me to a favourites page???? Thanks man! I did work it out eventually – I have the same the problem as Simon in statement 76 although when following the instructions Settings aoption 4 the remote takes me to a favourites page????

]]> By: The Editor http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-7891 The Editor Mon, 13 Feb 2012 17:27:20 +0000 http://thetechangel.com/blog/?p=979#comment-7891 Certy, the EPG is on-screen TV guide (Electronic Programme Guide). If the guide looks like the one in this article then you have the new EPG (http://thetechangel.com/blog/2009/11/sky-says-epg-update-is-on-the-way-really/), if you have something else when you press 'TV Guide' on your Sky remote load then you don't. Hope this helps. Certy, the EPG is on-screen TV guide (Electronic Programme Guide).

If the guide looks like the one in this article then you have the new EPG (http://thetechangel.com/blog/2009/11/sky-says-epg-update-is-on-the-way-really/), if you have something else when you press ‘TV Guide’ on your Sky remote load then you don’t.

Hope this helps.

]]> By: Certy http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-7772 Certy Sat, 11 Feb 2012 14:14:50 +0000 http://thetechangel.com/blog/?p=979#comment-7772 What is an epg and how do I know if I've an old one or a new one - by the way the reason I'm updating or resetting the software is that the box freezes every day or the screen change or selection reaction is 20 or 30 seconds behind he remote button press - is this the right thing to do? What is an epg and how do I know if I’ve an old one or a new one – by the way the reason I’m updating or resetting the software is that the box freezes every day or the screen change or selection reaction is 20 or 30 seconds behind he remote button press – is this the right thing to do?

]]> By: simon http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-6460 simon Sat, 17 Dec 2011 09:13:44 +0000 http://thetechangel.com/blog/?p=979#comment-6460 The hard drive stopped working and the planner, record and playback function flagged a system fault. I tried a system reset but still no joy. I then tried the software upgrade and once complete all functions have been restored and the box is working fine. Great stuff and saved a long winded call to sky. Thanks. The hard drive stopped working and the planner, record and playback function flagged a system fault. I tried a system reset but still no joy. I then tried the software upgrade and once complete all functions have been restored and the box is working fine. Great stuff and saved a long winded call to sky. Thanks.

]]> By: Sandy http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-3354 Sandy Sat, 24 Sep 2011 09:47:56 +0000 http://thetechangel.com/blog/?p=979#comment-3354 Hi Wayman I know you posted this in Feb and its now September but I hope you have got it fixed. If not all you have to do is try leaving it on a free channel it picks up (BBC 1 if you get it but any will do) and leave it on that channel for about an hour. Go back and the message will have gone and you can get all the Sky channels you pay for. Try Sky 1 first. This worked for me when my box was off for two months during a protracted house move. Hi Wayman
I know you posted this in Feb and its now September but I hope you have got it fixed. If not all you have to do is try leaving it on a free channel it picks up (BBC 1 if you get it but any will do) and leave it on that channel for about an hour. Go back and the message will have gone and you can get all the Sky channels you pay for. Try Sky 1 first. This worked for me when my box was off for two months during a protracted house move.

]]> By: Mike http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-2031 Mike Tue, 12 Jul 2011 08:03:18 +0000 http://thetechangel.com/blog/?p=979#comment-2031 You say that Sky boxes rarely go wrong well, I've had six in four years! You say that Sky boxes rarely go wrong well, I’ve had six in four years!

]]> By: ad33l http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-2020 ad33l Wed, 18 May 2011 18:25:30 +0000 http://thetechangel.com/blog/?p=979#comment-2020 jus gt a sky+hd box done the update but stil it says no signal can anyone help me many regards adeel jus gt a sky+hd box done the update but stil it says no signal can anyone help me many regards adeel

]]> By: tony http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-2006 tony Thu, 03 Mar 2011 18:58:44 +0000 http://thetechangel.com/blog/?p=979#comment-2006 I meant to add that if I disconnect the HDMI from the set then replace it the transmission is restored. I meant to add that if I disconnect the HDMI from the set then replace it the transmission is restored.

]]> By: tony http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/#comment-2005 tony Thu, 03 Mar 2011 18:55:32 +0000 http://thetechangel.com/blog/?p=979#comment-2005 I have a slightly different issue. There is rarely any problem with my SKY+hd just the occasional freezing up cured by switching off and on at the mains. However, I am having an intermittent problem with the HDMI connection. I switched to SKY+hd about a year ago. This started about four months ago whereupon turning on the TV the screen will go blank after 4/5 seconds followed by a message stating that HDMI is not supported then giving me a a SKY number to ring. The TV is a Sony Bravia and the HDMI lead is connected to AV4, although it makes no difference if AV5 is used. I have spoken to SKY who have suggested that the TV is at fault. They have, also, recommended that the scart lead to AV1 is disconnected but this makes no difference. Has anyone else experienced this? I have a slightly different issue. There is rarely any problem with my SKY+hd just the occasional freezing up cured by switching off and on at the mains.
However, I am having an intermittent problem with the HDMI connection. I switched to SKY+hd about a year ago. This started about four months ago whereupon turning on the TV the screen will go blank after 4/5 seconds followed by a message stating that HDMI is not supported then giving me a a SKY number to ring. The TV is a Sony Bravia and the HDMI lead is connected to AV4, although it makes no difference if AV5 is used. I have spoken to SKY who have suggested that the TV is at fault. They have, also, recommended that the scart lead to AV1 is disconnected but this makes no difference.
Has anyone else experienced this?

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