Comments on: How to troubleshoot a Sky+ HD Box (reset and upgrade)

By: simon

simon — Sat, 17 Dec 2011 09:13:44 +0000

The hard drive stopped working and the planner, record and playback function flagged a system fault. I tried a system reset but still no joy. I then tried the software upgrade and once complete all functions have been restored and the box is working fine. Great stuff and saved a long winded call to sky. Thanks.

By: Sandy

Sandy — Sat, 24 Sep 2011 09:47:56 +0000

Hi Wayman
I know you posted this in Feb and its now September but I hope you have got it fixed. If not all you have to do is try leaving it on a free channel it picks up (BBC 1 if you get it but any will do) and leave it on that channel for about an hour. Go back and the message will have gone and you can get all the Sky channels you pay for. Try Sky 1 first. This worked for me when my box was off for two months during a protracted house move.

By: Mike

Mike — Tue, 12 Jul 2011 08:03:18 +0000

You say that Sky boxes rarely go wrong well, I’ve had six in four years!

By: ad33l

ad33l — Wed, 18 May 2011 18:25:30 +0000

jus gt a sky+hd box done the update but stil it says no signal can anyone help me many regards adeel

By: tony

tony — Thu, 03 Mar 2011 18:58:44 +0000

I meant to add that if I disconnect the HDMI from the set then replace it the transmission is restored.

By: tony

tony — Thu, 03 Mar 2011 18:55:32 +0000

I have a slightly different issue. There is rarely any problem with my SKY+hd just the occasional freezing up cured by switching off and on at the mains.
However, I am having an intermittent problem with the HDMI connection. I switched to SKY+hd about a year ago. This started about four months ago whereupon turning on the TV the screen will go blank after 4/5 seconds followed by a message stating that HDMI is not supported then giving me a a SKY number to ring. The TV is a Sony Bravia and the HDMI lead is connected to AV4, although it makes no difference if AV5 is used. I have spoken to SKY who have suggested that the TV is at fault. They have, also, recommended that the scart lead to AV1 is disconnected but this makes no difference.
Has anyone else experienced this?

By: claudia

claudia — Wed, 23 Feb 2011 21:36:18 +0000

we had a sky engineer show us the other day and he said it was fine to do it without the phone line as it goes off the satelite.

By: Wayman

Wayman — Wed, 09 Feb 2011 12:39:00 +0000

Hello ‘ i am an expat moved out to poland an have a minor issue ‘ i hade an engineer fit my dish ‘signal strength is ok getting sky adds and homescreen ‘ i have hade to box switched off for at least 6 weeks ‘ what i do see in the corner is i quote ‘ This is the wrong card inserted insert the correct Sky card viewing card ‘ ? Knowing that all was fine when i was in the uk i am now cratching my head ‘Do i need to upgrade to the latest Sky Firmware / Software as in your instructions above ‘Thank u ever so much for any advice u can offer itching for a reply as i have no english TV for quite awhile ‘Thanks again

By: garvinjames (James Garvin)

garvinjames (James Garvin) — Sat, 05 Feb 2011 20:49:21 +0000

@sineadk This should help http://thetechangel.com/blog/2009/03/how-to-troubleshoot-a-sky-hd-box-reset-and-upgrade/

By: mcopperfield

mcopperfield — Thu, 13 Jan 2011 13:42:30 +0000

hi – I just got a new sky+HD box. Paired with my card; the engineer told me this would take @1min and then I should update the software (the unplug, press back-up and plug in again). Now my problems start!
The card hadn’t indeed paried with my box in 1 min (I waited 10); and engineer later told me that it can take upto 24hrs. When I plug my box in each time it now tells me the software is updating, this should take no longer than 10mins and don’t unplug to box during this time.
3 calls later, we tiems unplugged and waiting for 1.5hrs+ for the software to update I’m now in a situation where the box isn’t working I just get the ‘updating software….’ message, and unable to get to the services menu to do a reset. Any ideas?
So far the suggestioin from sky is to have an engineer come (GBP65) or take out a service package (GBP8 per month for a year). My next issue – I’m not uk based…..
Can idea can I load the latest software online and upload through the USB? (Have a Amstrad DRX890).
Many thanks – anyone!